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Doctor PC
ROEN

Sending a device by courier

Simple steps for sending a device in for repair when you cannot come to the workshop in person.

Before shipping

  1. Let us know. Fill in the repair request form or call +40 770 767 226. We find out what device it is and what the problem is.
  2. Back up your data. Certain repairs can result in data loss. Save what matters beforehand.
  3. Remove accessories. Send only the device and, if relevant to the fault, the charger. Do not send memory cards, SIM cards or cases.
  4. Handle screen locks. If the repair requires powering the device on, we need access. Tell us how to proceed — do not put the password in the parcel.

How to pack

  • Use a sturdy cardboard box, not an envelope.
  • Wrap the device in bubble wrap on all sides.
  • Fill empty space so the device cannot move inside the box.
  • Tape the box shut along all edges.
  • Include a note with your name, phone number and a short description of the problem.

The risk of damage in transit lies with the sender. We recommend insuring the parcel for the device's value — it costs little and covers exactly the case where the packing was not enough.

Where to send it

Doctor PC Digital Solutions SRL
Sâncraiu de Mureș, Str. Valea Viilor nr. 5, jud. Mureș
Phone: +40 770 767 226

What happens next

  1. We confirm receipt of the parcel the same working day.
  2. We diagnose the device and send you the estimate.
  3. The repair starts only after your approval.
  4. We send the device back by courier, or you can collect it from the workshop.

The full conditions are described in the Repair service terms.