--- title: "IT&C maintenance" description: "IT maintenance contracts for companies: monitoring, updates, verified backups, user support and a monthly report. Fixed cost, no surprise invoices." url: "https://doctor-pc.ro/en/mentenanta-it-c" category: "it" language: "en-GB" publisher: "Doctor PC Digital Solutions SRL" --- # IT&C maintenance A maintenance plan means you no longer pay emergency rates for emergency call-outs. It means predictable costs, equipment checked before it fails, and someone who already knows your infrastructure when you call. ## What is included - **Guaranteed response time** — A contract with a clear SLA: how long until we respond, and how long until we are on site, by severity. - **Predictable costs** — A fixed monthly fee instead of surprise invoices. Annual budgeting becomes a line item, not a lottery. - **Preventive checks** — Updates, cleaning, backup verification and disk health checks — before the problem appears. - **Complete records** — Hardware, licence and warranty inventory kept current. You always know what you have and until when it is covered. - **User support** — Direct help for employees, by phone, remotely or on site. - **Monthly report** — What we did, what was consumed, what we recommend for next month. ### Why it matters In a company without planned maintenance, IT is only noticed when something breaks — and that is when it costs most, because you lose people's working time on top of the repair bill. A plan moves the expense from reactive to planned: we periodically check what wears out, replace before failure, and keep security updates current. The practical result is less lost time and fewer emergencies. ### What a plan includes - Optimising IT infrastructure so work runs under proper conditions - Hardware, licence and warranty records - System and security updates - Backup verification and restore testing - User support, remote and on site - Advice when buying new equipment ## Frequently asked questions ### From how many workstations does a plan make sense? In practice, from 5–10 computers a plan works out cheaper than individual call-outs. Below that we are happy to work on demand. ### What happens if we exceed the included hours? Additional hours are billed at a preferential rate stated in the contract. No emergency surcharges on top. ### Do you cover equipment you did not install? Yes. We run an initial audit, note what is risky, and from there everything is covered by the plan. ### How much does an IT maintenance contract cost? The price is calculated on the number of workstations and servers, plus the level of availability required. The quote follows a short audit, so you do not pay for equipment you do not have. ### Can we end the contract? Yes, with the notice period stated in the contract. On termination we hand over the full documentation — diagram, inventory, licences, passwords — so moving to another supplier does not cost you a restart from zero. ### Are spare parts included? No. The contract covers the work: monitoring, interventions, administration and support. Parts and licences are invoiced separately, but always with an approved quote first. ## Let's work out exactly what you need. We look at the current situation, tell you what is worth changing and what can wait, then you get a quote with clear figures. ## Request a conversation Write us a few lines about the situation in your company and we will come back with a concrete proposal. *Form on the page. Alternatively: phone +40 770 767 226 or office@doctor-pc.ro.* ## Other services We cover the whole chain, from infrastructure down to repairing a single device.